NWACC Library
Burns Hall, One College Drive
Bentonville, AR 72712
library@nwacc.edu
479-619-4244
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  Frequently Asked Questions
 
Don't see an answer to your question? Ask Us!

 

What should I do if the Library does not have the resource or information I need?

How do I access the Library's subscription databases?

What should I do if I have problems accessing the Library's subscription databases?

How do I borrow Library materials, and how long can I keep them? 

Does the Library have required textbooks I can purchase, rent or borrow all semester?

What textbooks do I need for my classes?

How do I renew Library materials?

How do I find books and articles in the Library?

How do I suggest books and media for the Library's collection?

How do I print in the Library, and how do I add money to my printing account?

Does it cost anything to make copies on the Library's copy machines?

Can I send or receive faxes in the Library?

How do I reserve one of the Library's private study rooms?

How do I donate materials to the Library?

How do I borrow or rent a calculator for math?

What should I do if the Library does not have the resource or information I need?
If you're not finding what you're looking for in our collection, please consult a reference librarian or
Ask Us for assistance. We can help you search our collection and databases for the information you need.

If we don't have what you're looking for, request an Interlibrary Loan or obtain an ARKLink card for borrowing privileges with other libraries. These services are available to currently enrolled students as well as faculty and staff.

 

How do I access the Library's subscription databases?
To access the databases, visit the Research Databases page on the library's website.  Select the database you wish to use.  On-campus access is seamless.  Off campus, you'll be asked to enter your My NWACC Connection username and password.

 

What should I do if I have problems accessing the Library's subscription databases?
If you experience problems accessing a Library database using the process described above, please try the following:

  • If you are prompted for a username and password when you click individual database links and your My NWACC Connection credentials don't work, contact the Technology Help Desk.

  • If you are off campus and My NWACC Connection is unavailable, please Ask Us for assistance.

  • If you're trying to access our databases from a business or government building, and you receive a "Page not found" message when trying to open a database, it's possible that a firewall is blocking the proxy server software we use to provide off-campus database access. If possible, contact the location's IT department and see if they can open Port 2048 on the firewall, which should allow you to access our databases from that location.

 

Does the Library have required textbooks I can purchase, rent or borrow all semester?
The Library does not sell textbooks, and it does not loan textbooks (or any books) for an entire semester.

The Library has a limited number of some (not all) current textbooks. These are considered Course Reserves, and are shelved behind the reference desk. They are usually designated for in-library use only, meaning they cannot leave the Library. For more information, visit our Course Reserves page.

You may purchase or rent your textbooks from the NWACC Bookstore or another local or online book seller.

 

What textbooks do I need for my classes?
You can create a
customized textbook list on the NWACC Bookstore website, consult your course syllabi, or ask your instructors to determine the textbooks you will need.


How do I find books and articles in the Library?
Not sure how to find books and articles in our collection? Check out these handy flowcharts!


Can I send or receive faxes in the Library?
The Library does not have a fax machine available for student use. However, students can send faxes at a rate of $1.00 per page at the Academic Success Center (BH 1217) and at the Information Desk near the entrance of the Student Center. At this time, there are no services available for students to receive faxes on campus.

How do I donate materials to the Library?
The Library welcomes donations of books and other library materials, but reserves the right to use and dispose of gift materials according to our current needs. Donated items will be added to the collection in accordance with the Collection Development policy. The Library will acknowledge receipt of donated items but is unable to set a fair market or appraisal value on the material.

The Library reserves the right to refuse donations determined to be inappropriate for the collection. Because processing and/or disposing of donations takes valuable staff time and resources, we ask that donors limit gifts to items that are in good to excellent condition, clean, suitable for the academic environment and current. (For example, materials covering information in the health, science and technology fields should typically be no more than three years old.)

The library reserves the right to refuse donations if the donor stipulates special conditions.


How do I borrow or rent a calculator for math?
You can borrow a calculator at the Library's Reference Desk, but these are available for in-library use only. If you wish to rent a calculator for the semester, pay $15 at the
Cashier's Office and take your receipt to the Math and Science Division in Burns Hall, Room 1418 or the Math Department in the Student Center, Room 351 to pick up a calculator.