Connect to Student Services & Resources| NorthWest Arkansas Community College

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How to Connect to NWACC's Student Services & Resources


For your safety, NWACC's various student services and resources are offered online and/or in-person by appointment. View the list of services and resources to better understand how to access them. 

NOTE: To learn more about NWACC's response to COVID-19, be sure to view www.nwacc.edu/coronavirus.
 

Student Services & Resources

SERVICES & RESOURCES HOW TO CONNECT
Ayuda en Español Ayuda para estudiantes y padres en Español: hispanicoutreach@nwacc.edu o 479- 619-2204
Admissions, Financial Aid and Student Records

Services available online. Email enrollmentsupport@nwacc.edu or call or text 479-309-5532. Make an appointment with QLess

Advising Services available online. Not sure who your advisor is? Email askyouradvisor@nwacc.edu or text 479-309-5532.
Bookstore Open with limited capacity and limited hours; social distancing and face coverings required. Hours (may change): Mon -Thurs, 9 am - 4 pm and Friday, 9 am - 12 pm, closed Sat. and Sun. Email SM408@bncollege.com or visit https://nwacc.bncollege.com  
Cashiers Office/ Treasury Services Open with limited capacity and limited hours; social distancing and face coverings required. Email cashier@nwacc.edu or call 479-309-5532.
Counseling Services available fully online. Email counseling@nwacc.edu
Dining Options Food services in the Student Center’s food court will not be offered. Vending machines will be in operation. 
Disability Resource Center Services available online. Email disability@nwacc.edu
Elevators Available, social distancing and face coverings required.
Fitness Center Available by appointment only. Email askbehsci@nwacc.edu 
Game Room Not available at this time.
Information Commons - Benton County  In-person library help, computer use, printing and contactless library material pick up are offered by appointment only. Face coverings required. Visit library.nwacc.edu or email library@nwacc.edu 
Information Commons - Washington County Some services available in-person; social distancing and face coverings required.
It Help Desk Services available by emailing techsupport@nwacc.edu or calling 479-619-4357. Limited in-person services available by IT Help Desk personnel. 
Library Library's physical location in BH 1304 is closed with library services available online at library.nwacc.edu. In-person help, computer use, printing and contactless material pick up are offered by appointment only and will run out of the Information Commons, BH 1217. Study rooms closed. Email library@nwacc.edu. Feel free to view the library's reopening guide at https://library.nwacc.edu/fall2020
Math Center Services available online and limited in-person services by appointment. Social distancing and face coverings required. Email mathcenter@nwacc.edu 
Testing Entrance testing available in person by appointment only. Online services available. Face coverings, social distancing required. Email testingcenter@nwacc.edu 
Tutoring Services available online via Microsoft Teams. Email success@nwacc.edu 
Veteran Resources Center Services available online. Email veteranresources@nwacc.edu 
Virtual Student Success Center Services available online. Get help connecting to academic services and resources by emailing success@nwacc.edu or call or text 918-612-0148.
Writing Center Services available online and limited in-person availability by appointment. Social distancing and face coverings required. Email writingcenter@nwacc.edu or lbach1@nwacc.edu 
Water Fountains Water fountains will be out of service, but the bottle filling stations will be operational, so students are encouraged to bring their own reusable water bottles.

 

Other Helpful Resources

PLEASE READ CAREFULLY TO AVOID TEXTBOOK FEES/CHARGES

Please be aware that the NWACC library and the Barnes & Noble Bookstore are SEPARATE entities, even though they are both located on campus. NWACC staff operate the library. Barnes and Noble staff operate the bookstore.

This is important to keep in mind when returning rented textbooks to the Barnes and Noble Bookstore or returning checked-out books and materials to the NWACC library. Please be aware of the following steps regarding returning books to the library or the bookstore to avoid any fees/charges.

LIBRARY – Returning Checked-Out Books

  • Students will receive email notifications to their NWACC email account from the library when checked-out books/materials are due.
  • Students can return books/materials by placing them in the library book drop that is located outside the doors of Burns Hall. The items will then be quarantined.
  • The book drop is ONLY for library books and materials. Please do not put library equipment (such as laptops, tablets, other devices) in the book drop.
  • Students: If you have rented course textbooks from the Barnes & Noble Bookstore, please DO NOT place them in the library book drop. If you do, the Barnes & Noble Bookstore may charge you the entire price of the missing textbooks.
  • Students can also return library books/materials by dropping them off in person at the Information Commons in Burns Hall. The items will then be quarantined.
  • NOTE: The library’s textbook collection, for use in the library only, is NOT available this fall.
  • Questions can be emailed to library@nwacc.edu

BARNES & NOBLE BOOKSTORE – Returning Rented Course Textbooks

  • Students will receive email notifications from the Barnes & Noble Bookstore when rented course textbooks are due.
  • Students are to NOT place rented textbooks from the Barnes & Noble Bookstore into the library book drop located outside Burns Hall. If this is done, the Barnes & Noble Bookstore may charge you the entire price of the missing textbooks.
  • Students can return textbooks in person at the Barnes & Noble Bookstore located in the Student Center.
  • Students can also return rented textbooks to the Barnes & Noble Bookstore by mail. The bookstore email notifications will include shipping labels for a nominal fee to return the textbooks. If students do not want to wait for the reminder email, they can visit the bookstore website www.nwacc.bncollege.com to get a shipping label.
  • NOTE: Be sure to have your order ID available when requesting a shipping label.
  • Questions can be emailed to sm408@bncollege.com

 

The NWACC Bookstore is open with limited hours and capacity.

Hours (may change) will be Mon.-Thurs., 9 a.m. – 4 p.m. and Friday 9 a.m. -12 p.m., closed Sat. and Sun.

Please view the following guidelines and various ways to access bookstore items.

Bookstore Reopening Guidelines:

The bookstore plans to open to students on August 24 (first day of classes). There will be safety guidelines in place to help combat the spread of COVID-19.  Customers will be required to wear masks as well as practice social distancing while inside the bookstore. The bookstore will have capacity limits, so customers may have to wait outside the doors to be let in as customers leave. Due to the capacity restrictions, students are encouraged to place orders online for shipping to reduce foot traffic in the store. 

Book Orders:

As mentioned, students are encouraged to place online orders for shipping to help reduce the foot traffic in the store once it reopens. Orders over $49 will receive free shipping. Students can place orders for books, supplies, electronics, laptops, and clothing on the website: https://nwacc.bncollege.com

Curbside Pick Up:

Since the bookstore will not be reopening until the first day of classes, curbside pick-up will be available starting now and until the first day of classes (August 24). Orders placed as “Pick Up” during this time will be curbside pick-up only. Once the order has been processed, students will receive a “Ready for Pick up” email with directions on how to pick up their books. Please DO NOT come up to campus until the “Ready for Pick Up” email is received. Pick up hours will be 10:00 am - 4:00 pm, Monday-Thursday. Customers must wear masks when picking up their orders.

Student Financial Aid:

Financial aid funds will be available for students to use from August 10th-September 8th. All books and supplies must be purchased within this time frame if financial aid is being used. All financial aid orders will be processed starting on that date. The only items students CAN NOT purchase with financial aid are clothing, emblematic gift items and trade books. Everything else is financial aid approved. 

Questions? Email sm408@bncollege.com

Many courses are offered online and through live streaming which will require a computer and technology to access them. NWACC’s Computers and Technology for College web page is a great starting point for students who are researching and deciding which computers and technology may best fit your needs.

Read about computer and technology recommendations in Spanish

For current credit students and employees:

  1. Visit https://uag01.nwacc.edu
  2. Click VMware Horizon HTML Access.
  3. Log in using your NWACC credentials.
  4. Select “General Use Desktops”

Please contact dl@nwacc.edu for assistance with Canvas issues or questions.

There are a number of food pantries in Washington and Benton County. 

Emergency Food Relief provides no-contact delivery of food boxes to families that are quarantined due to COVID-19 in Benton and Washington counties

HarkNWA Helpful Resources

  • HarkNWA offers services to NWA including help for education, food, goods, housing, health, legal, money, social support, transportation/transit and employment assistance.
  • In this season of COVID-19, if you are experiencing things like a sudden loss of income or are struggling to find needed resources, Hark is here to help.
  • Hark connectors are ready to assist with a free and confidential needs assessment and build you a customized resource plan of up-to-date community resources.
  • You will also have access to financial assistance programs available, including Harks Catalyst Fund.
  • The assessment takes only minutes. Fill out the contact form on their website and a Connector from Hark will be in touch soon.
  • Website: https://www.harknwa.com/getconnected

As you continue to spend time at home with your family while social distancing, you may be eager to find some resources to aid in your children's education. Visit our Resources for Faculty & Staff page for educational sites for kids. 

The Endeavor Foundation, an NWA non-profit, has created a very useful guide and information to help maintain NWA social networks and connection during social distancing. Below is just an excerpt. Enjoy!

9 Ways to Travel the World from Northwest Arkansas.

  1. Explore museums and art collections around the world with Google arts & culture.
  2. Take a virtual tour inside the Natural History Museum in London.
  3. Experience nightly mind blowing opera streams from the Metropolitan Opera.
  4. Go outside, inside and explore fjords, volcanoes and caverns at our incredible national parks.
  5. The ocean is full of wonders, and you can watch 10 live cams at the Monterey Aquarium.
  6. The High Museum of Art in Atlanta shares significant Civil Rights Movement photography.
  7. Leave earth at the NASA Glenn Center.
  8. Watch the sweet Pandas at the Atlanta Zoo.
  9. Learn locally with online exhibits at Crystal Bridges Museum of American Art and the Museum of Native American History.

To provide accurate and important information, the Arkansas Democrat-Gazette haas created a landing page for the most recent news, and they're making all of their online coronavirus coverage available for all readers.