Connect to Student Services & Resources| NorthWest Arkansas Community College

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How to Connect to NWACC's Student Services & Resources

For your safety, NWACC's various student services and resources are offered online and/or in-person by appointment. View the list of services and resources to better understand how to access them. 

NOTE: Due to COVID-19, in-person availability for student services and resources may change at any time. Stay updated by visiting

Student Services & Resources

Ayuda en Español Ayuda para estudiantes y padres en Español: o 479- 619-2204.
Admissions, Financial Aid and Student Records

Services available online. Email or call or text 479-309-5532. Make an appointment with QLess

If you'd like to submit documents related to transcripts, financial aid, vaccinations, etc., feel free to use the document drop box located outside the NWACC - Washington County facility and on the Bentonville campus, outside the Student Center. NOTE: Payments cannot be submitted into the document drop box. 


Services available online. Not sure who your advisor is? Email or text 479-309-5532. Make an appointment with QLess

Bookstore Open with limited capacity and limited hours; social distancing and face coverings required. Hours (may change): Mon -Thurs, 9 am - 4 pm and Friday, 9 am - 12 pm, closed Sat. and Sun. Email or visit  
Cashiers Office/ Treasury Services Open with limited capacity and limited hours; social distancing and face coverings required. Email or call 479-309-5532.
Counseling Services available fully online. Email
Dining Options Food services in the Student Center’s food court will not be offered. Vending machines will be in operation. 
Disability Resource Center Services available online. Email
Elevators Available, social distancing and face coverings required.
Fitness Center Available by appointment only. Email 
Game Room Not available at this time.
Information Commons - Benton County  In-person library help, computer use, printing and contactless library material pick up are offered by appointment only. Face coverings required. Visit or email
Information Commons - Washington County

Computer use, study spaces, and printing available by appointment only. Face coverings required. Email to book an appointment. 

IT Help Desk Services available by emailing or calling 479-619-4357. Limited in-person services available by IT Help Desk personnel. 
Library Library's physical location in BH 1304 is closed with library services available online at In-person help, computer use, printing and contactless material pick up are offered by appointment only and will run out of the Information Commons, BH 1217. Study rooms closed. Email Feel free to view the library's reopening guide at
Math Center Services available online and limited in-person services by appointment. Social distancing and face coverings required. Email 
Testing Entrance testing available in person by appointment only. Online services available. Face coverings, social distancing required. Email 
Tutoring Services available online via Microsoft Teams. Email 
Veteran Resources Center Services available online. Email 
Virtual Student Success Center Services available online. Get help connecting to academic services and resources by emailing or call or text 918-612-0148.
Writing Center Services available online and limited in-person availability by appointment. Social distancing and face coverings required. Email or 
Water Fountains Water fountains will be out of service, but the bottle filling stations will be operational, so students are encouraged to bring their own reusable water bottles.


Other Helpful Resources


Please be aware that the NWACC library and the Barnes & Noble Bookstore are SEPARATE entities, even though they are both located on campus. NWACC staff operate the library. Barnes and Noble staff operate the bookstore.

This is important to keep in mind when returning rented textbooks to the Barnes and Noble Bookstore or returning checked-out books and materials to the NWACC library. Please be aware of the following steps regarding returning books to the library or the bookstore to avoid any fees/charges.

LIBRARY – Returning Checked-Out Books

  • Students will receive email notifications to their NWACC email account from the library when checked-out books/materials are due.
  • Students can return books/materials by placing them in the library book drop that is located outside the doors of Burns Hall. The items will then be quarantined.
  • The book drop is ONLY for library books and materials. Please do not put library equipment (such as laptops, tablets, other devices) in the book drop.
  • Students: If you have rented course textbooks from the Barnes & Noble Bookstore, please DO NOT place them in the library book drop. If you do, the Barnes & Noble Bookstore may charge you the entire price of the missing textbooks.
  • Students can also return library books/materials by dropping them off in person at the Information Commons in Burns Hall. The items will then be quarantined.
  • NOTE: The library’s textbook collection, for use in the library only, is NOT available this fall.
  • Questions can be emailed to

BARNES & NOBLE BOOKSTORE – Returning Rented Course Textbooks

  • Students will receive email notifications from the Barnes & Noble Bookstore when rented course textbooks are due.
  • Students are to NOT place rented textbooks from the Barnes & Noble Bookstore into the library book drop located outside Burns Hall. If this is done, the Barnes & Noble Bookstore may charge you the entire price of the missing textbooks.
  • Students can return textbooks in person at the Barnes & Noble Bookstore located in the Student Center.
  • Students can also return rented textbooks to the Barnes & Noble Bookstore by mail. The bookstore email notifications will include shipping labels for a nominal fee to return the textbooks. If students do not want to wait for the reminder email, they can visit the bookstore website to get a shipping label.
  • NOTE: Be sure to have your order ID available when requesting a shipping label.
  • Questions can be emailed to


The health and well-being of our customers and employees are incredibly important to us. Since we reopened, we have followed strict national, state, and local guidelines, as well as the campus policies of the College.  We are committed to fully supporting the campus community during and after this unprecedented challenge.  We’ve addressed some of the common questions and concerns. *As COVID-19 continues to be a fluid situation, please know that plans are subject to change and the bookstore website should be checked for updates.


While most students rent textbooks to save money, some students choose to purchase and there are some textbooks that cannot be rented (Custom titles, bundled with access codes or Old Editions).  During finals, we offer up to 50% cash for books if it is being used the following semester, in re-saleable condition, and the bookstore is not overstocked. Because so many students take advantage of renting, our buyback needs are limited. Buyback is Dec 7-18th.

Rented Books:

If you rented textbooks for a fall semester class, return to the bookstore, or print a shipping label from, and ship via UPS. UPS shipping labels are $5. Students will receive multiple emails reminding them to return their rentals. You will need the order number and your email address. If you do not have the order number, you can retrieve it from the email the bookstore sends.  If you’re returning multiple books or orders, please put them in one box and use one shipping label. For multiple orders, ship in one box to save money, and include the order numbers on a note inside the box. Rentals are due by Dec. 18th.

Student Financial Aid (SFA):

Students using SFA to obtain course materials can do so in store or online. This includes students receiving scholarships, grants, VA, etc. Be sure to check your financial aid account to confirm SFA funds are available prior to ordering to ensure there isn’t a delay with your order. Students can place orders NOW and can pick up in store starting Jan 4th or have the order shipped to their homes beginning Dec 28th. Receive Free Shipping for orders over $49.

Spring 2021 Semester: Getting Course Materials & Supplies:

Students should order course materials and school supplies online at Free UPS Ground Shipping for orders over $49. Students paying with student financial aid (SFA) can and will have their orders shipped beginning Dec 28th. Order early while used books last. Last day for refunds is Jan 19th.  Because shipping can be delayed during this unprecedented time, we suggest you order eBooks which are available upon order processing and less expensive than print options.  Due to COVID, expect longer shipping times and line wait times in store due to social distancing which limits the number of students that can be in store.

Store Hours:

Spring 2021 Monday - Thursday 9am - 4pm
Friday 9am - 12pm
Closed on Saturdays and Sundays

In the event campus closes due to COVID, please order at our website

If you have any questions, send us an email at or call the store during our business hours at 479-619-2222.

Take care and stay safe!

Many courses are offered online and through live streaming which will require a computer and technology to access them. NWACC’s Computers and Technology for College web page is a great starting point for students who are researching and deciding which computers and technology may best fit your needs.

Read about computer and technology recommendations in Spanish

For current credit students and employees:

  1. Visit
  2. Click VMware Horizon HTML Access.
  3. Log in using your NWACC credentials.
  4. Select “General Use Desktops”

Please contact for assistance with Canvas issues or questions.

There are a number of food pantries in Washington and Benton County. 

Emergency Food Relief provides no-contact delivery of food boxes to families that are quarantined due to COVID-19 in Benton and Washington counties

HarkNWA Helpful Resources

  • HarkNWA offers services to NWA including help for education, food, goods, housing, health, legal, money, social support, transportation/transit and employment assistance.
  • In this season of COVID-19, if you are experiencing things like a sudden loss of income or are struggling to find needed resources, Hark is here to help.
  • Hark connectors are ready to assist with a free and confidential needs assessment and build you a customized resource plan of up-to-date community resources.
  • You will also have access to financial assistance programs available, including Harks Catalyst Fund.
  • The assessment takes only minutes. Fill out the contact form on their website and a Connector from Hark will be in touch soon.
  • Website:

As you continue to spend time at home with your family while social distancing, you may be eager to find some resources to aid in your children's education. Visit our Resources for Faculty & Staff page for educational sites for kids. 

The Endeavor Foundation, an NWA non-profit, has created a very useful guide and information to help maintain NWA social networks and connection during social distancing. Below is just an excerpt. Enjoy!

9 Ways to Travel the World from Northwest Arkansas.

  1. Explore museums and art collections around the world with Google arts & culture.
  2. Take a virtual tour inside the Natural History Museum in London.
  3. Experience nightly mind blowing opera streams from the Metropolitan Opera.
  4. Go outside, inside and explore fjords, volcanoes and caverns at our incredible national parks.
  5. The ocean is full of wonders, and you can watch 10 live cams at the Monterey Aquarium.
  6. The High Museum of Art in Atlanta shares significant Civil Rights Movement photography.
  7. Leave earth at the NASA Glenn Center.
  8. Watch the sweet Pandas at the Atlanta Zoo.
  9. Learn locally with online exhibits at Crystal Bridges Museum of American Art and the Museum of Native American History.

To provide accurate and important information, the Arkansas Democrat-Gazette haas created a landing page for the most recent news, and they're making all of their online coronavirus coverage available for all readers.