Frequently Asked Questions During COVID-19 (Coronavirus) | NorthWest Arkansas Community College

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Frequently Asked Questions During COVID-19

NWACC understands that students and employees have many questions during these uncertain times. Feel free to view the answers that we are able to provide at this time. Due the fluidity of the situation, we'll continue to update these answers as often as possible. Your patience is appreciated.

Students, if you don't see an answer to your question, feel free to contact our Virtual Student Success Center for assistance. You can email or text/call 918-612-0148.

COVID-19 Vaccine Information 

NWACC employees and students are eligible to receive a COVID-19 vaccine. Find vaccine locations on the Arkansas Department of Health’s vaccination locator website. You can also search local pharmacies or local vaccine clinics

NWACC is NOT mandating that you receive the vaccine, so the choice is up to you. Please educate yourself on any of the vaccine’s risks and consult your physician if you are high risk, have known allergies or have other concerns. You should always seek medical advice before receiving a new vaccine. View the CDC website to learn about possible vaccine reactions. 


FAQs - COVID-19 Terms, Response & Protocol

COVID-19 Related Terms, Definitions & Guidelines:

Positive (or presumed positive):
An individual who has been tested by a medical provider or facility for COVID-19 (coronavirus) because he/she has symptoms or believes to have been exposed to someone with COVID-19.

Testing: There are two different types of tests used to diagnose an individual with COVID-19: Antigen test and PCR laboratory test.

Antigen Test (Rapid Test) – Detects COVID-19 by antigen test in a respiratory specimen. 

  • Antigen test is also referred to as a rapid test, as results can be returned to the person in as little as 15 minutes (and up to 2-hours).
  • For the antigen/rapid test, the result of negative is not sufficient to provide an accurate determination of COVID-19. This is due to the fact that Antigen tests have a higher rate of false negative results. Antigen tests that are returned as negative must be followed by a PCR test.
  • If you receive a negative result and you are symptomatic or have been exposed to a known positive, it is also critical that you follow up with a PCR test. Do not assume you are negative.

 PCR Test (Standard Laboratory Test) - Molecular tests, such as RT-PCR tests, that detect the virus’s genetic material.

  • PCR tests look for the presence of antibodies, which are proteins made in response to infections. Antibodies are detected in the blood of people who are tested after infection; they show the body’s efforts to fight off a specific infection (
  • Currently, test results are returned in 1-5 days.
  • PCR tests are more accurate than antigen/rapid tests.

Symptomatic:  Someone who has symptoms of the COVID-19 virus that exhibits:

  • Symptoms appear between 2-14 days after exposure to the virus.
  • Symptoms may include:
    • Fever or chills
    • Cough
    • Shortness of breath of difficulty breathing
    • Fatigue
    • Muscle or body aches
    • Headache
    • New loss of taste or smell
    • Sore throat
    • Congestion or runny nose
    • Nausea or vomiting
    • Diarrhea

Close Contact:  Someone who has been in contact with a known positive or presumptive positive person that meets the following criteria:

  • Has been in contact with a person who has been diagnosed with COVID-19
  • Has been within 6 feet of positive person for equal to or greater than 15 minutes over a 24 hour period.

Isolation: Isolation separates sick people with a contagious disease from people who are not sick ( Example: A person who lives in your home is diagnosed with COVID-19. This person needs to be isolated to a separate room and bathroom in the house, if possible.

Quarantine: Separates and restricts the movement of people who were diagnosed with and/or exposed to a contagious disease to see if they become sick ( Example: Two days ago, you were in direct contact with a person who has now been diagnosed with COVID-19. You will be asked to quarantine in your home for 14 days.

When do I need to quarantine (or isolate)?

The following are recommendations by the Arkansas Department of Health and the Centers for Disease Control on when to quarantine/isolate.

  • If you are positive or presumed positive: Isolate for 10 days.
    • If you live in a household with others, isolation may mean that you stay in a separate room or space, sharing as little space or having as little contact as possible with household members.
  • If you are close contact: Quarantine for 14 days.
    • Testing is recommended at or around the 5th day mark after exposure has been determined. Testing before the 5th day mark can sometimes return negative test results when the individual is actually positive.
    • If symptoms develop, retesting is recommended at the time symptoms occur.
    • If you test negative, he/she is to continue with the 14-day quarantine.

  • If you are symptomatic: Isolate until negative test results.
    • Testing is recommended immediately. Isolate until test results come back negative.
      • If a rapid test (antigen test) is done and comes back negative, a PCR test must follow and come back negative before ending isolation.
      • MUST be symptom free for 24 hours without any medication that reduces a fever, and have improvement of symptoms.


For information and updates on COVID-19 in Arkansas, visit


Will employees need to request the access cards to enter buildings when the fall semester begins? No. There will be designated doors to each building, but key cards will NOT be needed AFTER the August 10th opening date. Days and hours may be limited, but this will be based on class schedules, various department needs, and student services.

Will buildings remain locked through the fall semester? – Buildings will be open, however, door entrances will be limited. View campus map showing building entrances.  


Will masks be a requirement to attend classes, teach or to work at NWACC in the fall? Yes. All faculty, staff, students, vendors and visitors are to wear wear face covering/masks within public settings at NWACC – Benton County and Washington County locations. Please keep in mind that face coverings are not a substitute for social distancing, but to be used in addition to keeping space between others. Face coverings are not required when alone in enclosed spaces. Please be sure that your face covering is washed, disinfected or replaced daily. Employees, students and visitors are asked to provide their own personal face coverings. If you are not able to obtain your own, NWACC will make efforts to assist you with securing one. NOTE: NWACC requires face coverings at all college locations, even though the state mandate has ended.

Will the college be supplying disposable masks? NWACC will have free disposable masks available in the fall for anyone who needs one. The college is also working on placing a number of drop boxes outside DPS stations on the Bentonville campus and at the Washington County location where college members can donate cloth face coverings and pick out a new cloth face covering if needed. If you are able, please furnish your own mask and follow the proper disinfection protocols by the CDC. View NWACC's face covering requirements

Are we going to get NWACC-branded masks? The college will not be providing NWACC-branded masks or face coverings at this time. 


Do we have a protocol for managing contact tracing? Once an employee reports a COVID-19 diagnosis or exposure to Human Resources (or a student reports case/exposure to Dean of Student’s Office), the college will collect essential information from the individual in question for contact tracing purposes such as building, classroom and other areas they visited, who they came into direct contact with, what dates they were on campus, etc.


How often custodial services will disinfect and where? NWACC's custodial crew will clean the classrooms regularly and high-touch areas such as knobs, buttons, restrooms, handrails, etc.

NOTE: Although, the college's custodial crew will be vigilant with additional cleaning and disinfecting, employees are asked to do your part to keep areas and classrooms clean and safe.  

Will classrooms be disinfected between classes? – Rooms will not be disinfected between each class, but supplies will be available in each classroom for instructors and/or students to assist with disinfecting.

When a room is disinfected – how long does it need to sit empty? Is there a drying time? If it is just a routine disinfecting, the room takes a couple of minutes to dry and can be used soon afterward. If someone who has tested positive for COVID-19 was in the room, the space will be untouched for 72 hours, then the college's custodial crew will go in and disinfect. So, it could be up to four days before the room can be used again.

Will all offices and areas, excluding classrooms, be disinfected every single day?  No, the college’s custodial crew will not go into every office/space to disinfect on a daily basis. The college does not have the manpower to do so. Employees are asked to do their part and disinfect/clean after themselves.

Will NWACC provide individual areas/classrooms/departments with materials such as wipes, spray bottles, and solution to assist in disinfecting? The college is planning to provide each classroom and department with a spray bottle of disinfectant and a roll of paper towels. The college's custodial crew will refill as needed. If employees run out of spray or towels during the day, a work order can be submitted. 

Clorox 360 – what does it do and how will we use this? The Clorox 360 pairs an electrostatic sprayer with Total 360 Disinfectant Cleaner, Spore Defense Cleaner Disinfectant or Anywhere Hard Surface Sanitizing Spray to deliver superior coverage in an efficient, cost-effective way. The electrostatic system causes the disinfectant to cling on and around surfaces. Clorox 360 will be used in special circumstances, such as areas used by someone who has tested positive for COVID-19 or even a secondary contact. This will typically be performed after waiting at least 24 hours after the area has been vacated. 


How are the college's air quality and circulation being maintained to keep students and employees safe? NWACC's air handling units are maintained on a regular basis. A high quality pleated filter are used and changed on a regular basis. The coils and drain pans are also cleaned on a regular basis. The college is in the process of using the Clorox 360 to disinfect the inside of the air handling equipment.

The HVAC systems are designed to exhaust air while bringing in fresh air. The amount of fresh air is calculated during the design of the building and is built in to the programming of the building management system. 

If you feel there is an issue with air quality or circulation, employees can submit a work order request


Are water fountains going to be operational? Water fountains will be out of service, but the bottle filling stations will be operational, so employees are encouraged to bring their own reusable water bottles.


What kind of symptoms may be related to COVID-19? People with COVID-19 have had a wide range of symptoms reported – ranging from mild symptoms to severe illness. Symptoms may appear 2-14 days after exposure to the virus. People with these symptoms may have COVID-19:

  • Fever or chills
  • Cough
  • Shortness of breath or difficulty breathing
  • Fatigue
  • Muscle or body aches
  • Headache
  • New loss of taste or smell
  • Sore throat
  • Congestion or runny nose
  • Nausea or vomiting
  • Diarrhea

This list does not include all possible symptoms. The CDC will continue to update this list as we learn more about COVID-19.

Where do I report if I’ve been exposed or diagnosed with COVID-19?

I’m told that I need to report to Human Resources or the Dean of Student office if I’ve been exposed/in close contact with someone who has COVID-19, but what qualifies being “exposed”?  A potential “exposure” means you have been in close contact (within 6 feet) of an individual with a confirmed or suspected case of COVID-19 while not wearing a face covering for a total of 15 minutes or more.

Examples of exposure/close contact:

  • You provided care at home to someone who is sick with COVID-19
  • You had direct physical contact (hugged or kissed them) with an individual who has COVID-19
  • You shared eating or drinking utensils with an individual who has COVID-19
  • Someone with COVID-19 sneezed, coughed, or somehow got respiratory droplets on you

What happens if I report my positive case/exposure to Human Resources or to the Dean of Students office late at night or on the weekend? Your email will be received and you will get an automatic response instructing you to do the following:

  • If you are a student, email your instructor(s) to let them know you have COVID-19 symptoms, been exposed to someone with COVID-19 and/or diagnosed with COVID-19 and cannot come to campus.
  • If you are an instructor and have an in-person/face-to-face class on campus, notify your students that the class is moving online or to remote synchronous.
  • Get FREE testing at the Benton County or Washington County Health Unit and let them know that you are part of the NWACC community (this will assist with contact tracing efforts).
  • Human Resources/Dean of Student office will follow up with you once they return to the office.
  • NWACC Counseling and Wellness Center’s mental health services are available online. Contact to set up an appointment.


When should I get tested for COVID-19? Get tested if you are experiencing COVID-19 symptoms – fever, chills, cough, shortness of breath, sore throat, loss of smell or taste, etc. – or have been exposed to someone who has COVID-19. DO NOT COME TO CAMPUS and contact Human Resources/ Dean of Students office to notify them of symptoms, exposure and/or positive test results. 

Where do NWACC students/employees get tested for COVID-19? To get FREE testing, the college recommends going to the Benton County or Washington County health units. BE SURE to notify the health unit personnel that you are a part of the NWACC community.

Local Testing Sites:

Benton County Health Unit
1200 W. Walnut Street Suite 2200

Rogers, AR 72756
Office Hours:
Mon - Wed & Friday, 8 a.m. - 4:30 p.m.
Thurs, 8 a.m. - 6 p.m

Washington County Health Unit
3270 Wimberly Drive
Fayetteville, AR 72703
Office Hours:
Mon - Wed & Friday 8 a.m. - 4:30 p.m.
Thurs, 8 a.m. - 6 p.m.


Will the college provide or schedule a COVID testing for employees? No. Anyone who needs to get tested can contact their local physician, the Benton County Health Department, or the Washington County Health Department.

Are NWACC faculty, staff or students required to get tested for COVID-19? Currently, NWACC will not be requiring faculty, staff or students to participate in mandatory testing. However, the college will work with local agencies and share free testing information when necessary. The only time a test may become mandatory will be if you test positive and a negative test result is required to resume back to work and/or classes.


How is a student/employee notified if they’ve been exposed to an individual at NWACC who has tested positive for COVID-19? The college’s Human Resources or Dean of Students office will notify individuals who were exposed to an individual while at NWACC who has been diagnosed with COVID-19. In addition, a person who has been exposed to a known positive case may also be contacted by the Arkansas Department of Health and/or UAMS.

If I test positive for COVID-19, do I notify my coworkers/other students who I may have exposed while at NWACC for the last several days? Be sure to first report this information to Human Resources or Dean of Students office. They will then notify individuals who were exposed to someone while at NWACC who has been diagnosed with COVID-19.

As a faculty member who has COVID-19 symptoms, was exposed to someone with COVID-19, AND/OR tested positive for COVID-19, should I cancel my class tomorrow? If you are an instructor and have an in-person/face-to-face class on campus, notify your students that the class is moving online or to remote synchronous. If you are not well enough to teach your class virtually, cancel your class. You will need to notify your Dean/Chair/Direct supervisor.


What if an employee needs an accommodation based on scheduling needs due to pre-existing medical condition or disability? Employee requests for scheduling accommodations related to a pre-existing medical condition or other disability (e.g., asthma, respiratory disease, inability to remove a face covering without assistance) is to contact Human Resources Human Resources will use their existing process to review accommodation requests through an interactive process with employees.

Are employees required to wear masks in the workplace? YES - Face coverings are required, unless Human Resources has approved a medical accommodation. NWACC requires all employees to wear face coverings within public settings at NWACC. Please keep in mind that face coverings are not a substitute for social distancing, but to be used in addition to keeping space between others. The health and safety of students, faculty, and staff, especially of vulnerable individuals, is of paramount importance. To protect against COVID-19, face coverings (cloth face covering, surgical mask, etc.) must be worn by all individuals (faculty, staff, students, and visitors) on campus in the following areas:

  • Indoor public areas, even if you are alone (includes all non-private office or spaces such as lobbies, restrooms, classrooms, teaching laboratories, common areas, conference rooms, and break rooms); and
  • Outdoor spaces where 6 feet of physical distancing is difficult to reliably maintain.

NOTE: NWACC requires face coverings at all college locations, even though the state mandate has ended.

What does an NWACC employee do if they have COVID-19 symptoms or have been exposed to /in close contact with someone who has COVID-19? Employees are NOT to come to campus, are immediately notify their supervisor and contact Human Resources at if:

  • They have been diagnosed with or received a positive test result for COVID-19
  • Are experiencing any COVID symptoms (as listed on the CDC website)
  • Believe that they have been in close contact (defined as being within 6 feet for at least 15 minutes or longer) with someone who has or is suspected to have COVID-19 and/or someone in the employee's household has been diagnosed with or received a positive test result for COVID-19

Employees will be required to:

  • Self-isolate for 14 days from the first day of symptoms.
  • Must be symptom free for 3-days prior to returning to work, once the isolation/quarantine is done.

What is the Families First Coronavirus Response Act? 
The Families First Coronavirus Response Act (FFCRA or CARE Act) requires certain employers to provide their employees with paid sick leave and expanded family and medical leave for specified reasons related to COVID-19. These provisions will apply from April 1, 2020 through December 31, 2020.  


In general, employees of private sector employers with fewer than 500 employees, and certain public sector employers, are eligible for up to two weeks of fully or partially paid sick leave for COVID-19 related reasons (see below). Employees who have been employed for at least 30 days prior to their leave request may be eligible for up to an additional 10 weeks of partially paid expanded family and medical leave for reason #5 below. 


Generally, employers covered under the Act must provide employees: Up to two weeks (80 hours, or a part-time employee’s two-week equivalent) of paid sick leave based on the higher of their regular rate of pay, or the applicable state or Federal minimum wage, paid at: 

  • 100% for qualifying reasons #1-3 below, up to $511 daily and $5,110 total; 
  • 2/3 for qualifying reasons #4 and 6 below, up to $200 daily and $2,000 total; and
  • Up to 12 weeks of paid sick leave and expanded family and medical leave paid at 2/3 for qualifying reason #5 below for up to $200 daily and $12,000 total. A part-time employee is eligible for leave for the number of hours that the employee is normally scheduled to work over that period.  


An employee is entitled to take leave related to COVID-19 if the employee is unable to work, including unable to telework, because the employee:

  1. is subject to a Federal, State, or local quarantine or isolation order related to COVID-19:
  2. has been advised by a health care provider to self-quarantine related to COVID-19;
  3. is experiencing COVID-19 symptoms and is seeking  a medical diagnosis;
  4. is caring for an individual subject to an order described  in (1) or self-quarantine as described in (2);
  5. is caring for his or her child whose school or place of care is closed (or child care provider is unavailable) due to COVID-19 related reasons; or
  6. is experiencing any other substantially-similar condition specified by the U.S. Department of Health and Human Services.

Will I still receive a 2019-2020 performance evaluation from my supervisor even though I am working remote? Supervisors are encouraged to complete employees 2019-2020 performance evaluations through Microsoft Teams.  Communications and discussions with the employee can still be effective and are encouraged. As a reminder, the staff evaluation period is April 1, 2019 to March 31, 2020.

Is there telemedicine access available for employees who want to talk to a doctor remotely? NWACC has made the following extended enhancements to our Medical Plan until December 31, 2020.  These modifications allow NWACC employees, and their covered dependents, telemedicine access to their health professionals for their physical and mental health needs. 

  • Telephone-based doctor’s visits: Effective immediately, and continuing through December 31, 2020, the plan will cover and pay for any in-network physician (M.D. or D.O) visit by telephone for purposes of receiving advice or counsel on either physical or mental health needs.  Please note that all copays, coinsurance and deductibles still apply.

What resources are available to an employee experiencing emotional challenges (such as anxiety) due to the coronavirus outbreak?

  • Telephone-based behavioral/mental health visits: Effective immediately and continuing through December 31, 2020, the plan will cover and pay for telephonic counseling by in-network behavioral health professionals, not just physicians. Specifically, the plan will pay for telephone-based counseling to plan participants or beneficiaries by any in-network Certified Nurse Practitioners, Advance Practice Nurse Practitioners, Physician Assistants, Psychologists, Licensed Certified Social Workers and Licensed Professional Counselors (together with M.D.s and D.O.s, “Telephonic Providers”). Please note that all copays, coinsurance and deductibles still apply.

Where should I direct employment-related questions concerning the coronavirus?
Employees are to send questions to


Will the college have work study students for the fall semester? At this time, where possible, NWACC plans to have work-study students work on campus when all safety measures are in place. The college is considering some work-study positions to be able to work remotely. More information will be provided closer to the start of the semester.

Front desk positions are usually filled with work study students. Do we anticipate them returning? For those who are at front desk service areas, the college's facilities crew is building plexiglass barriers to implement safe ways for communication, interactions and exchanges to occur.


FAQs - College Operations During COVID-19


What teaching modality specific courses will faculty be using this fall? The college is currently working on a number of different teaching modalities for the fall as previous issued on the Returning to Campus - Employees page. It will be noted in Banner once each class type is identified.

What type of class options will be offered this fall? Online and/or in-person? 
This fall, NWACC plans to offer a variety of course options designed to offer you a high-quality education and a safe environment. Course instruction will include face-to-face, a hybrid of face-to-face and remote, as well as remote and online only.

  • On-Campus & Online Scheduled Time: Many labs and technical courses will offer social distancing face-to-face instruction at a set time and on campus. Other courses will be offered through a hybrid approach which includes social distancing face-to-face instruction and online instruction via live streaming.

  • Online Scheduled Time: Some courses will be offered to students remotely through a video conferencing tool at a scheduled time. The class will be streamed live and students will be able to ask questions and participate in discussions.

  • Online Anytime: Many courses will be offered to students by online technology and NOT at a scheduled time. Instructors will be available to answer questions by email or other conferencing technology.

Current students are encouraged to connect with their advisors for course recommendations and registration assistance. Feel free to contact with any further questions.

How many students will be allowed in each lab or classroom session across the college? 
The makeup of each classroom will be based on the size of the classroom itself and determined by a seating arrangement that allows for social distancing throughout the space.


Can we just email advisors? Or is there some way, like zoom, to kind of meet with them? Advisors are working through a mix of email, phone, and Skype appointments. They can flex to your needs! If you are unsure who your advisor is, please call the Enrollment Support Center at 479-986-4000 or email to be connected with your advisor.

How can I get help choosing the right classes to start this summer? Whether your intention is to take classes for transfer, personal and professional development, and/or to complete your degree with NWACC, your academic advisor can assist you in course recommendations for summer/fall 2020. If you are unsure who your advisor is, please call the Enrollment Center at 479-986-4000 or email to be connected with your advisor.

I need help enrolling for the next college year, will it be in my NWACC email? If you have been accepted for admission to begin in either the summer or fall semester, your enrollment advisor will send a welcome email to both your personal and NWACC student email. This welcome email will assist you with the steps for registration for your courses, and serve as a connection to your advisor. If you are unsure who your advisor is, please call the Enrollment Support Center at 479-986-4000 or email to be connected with your advisor. 


How do I sign up for next year's classes? Registration for summer and fall is open currently, and courses can be added through your My NWACC under "Registration" unless you have active holds or need to complete online orientation.

Will NWACC use pass or fail during the pandemic? NWACC will not be moving to a pass or fail grading system.

There's a hold on my account, so I can’t register for classes. How do I solve this so I can register? Due to the varying nature of hold types, please contact the Enrollment Support Center so your hold can be reviewed. Holds such as missing MMR/TB documentation were moved to allow for registration at this time. Please note that MMR/TB documentation requirements will need to be be satisfied before a student can attend a class on campus. Please email or 479-986-4000, option 1 to be connected.

How can I turn in my registration papers for next semester? Documents can be submitted as PDF through the dropbox found in your My NWACC under "Uploading Documents," or by mail to: 

ATTN: Enrollment Services
NorthWest Arkansas Community College
One College Dr.
Bentonville, AR 72712.

Can I take one class over the summer? Registration for summer and fall is open currently, and courses can be added through your My NWACC Connection under "Registration" unless you have active holds or need to complete online Orientation. If you are having trouble signing up for the course or would like to review financial aid possibilities for one course, please contact the Enrollment Support Center. Please email or 479-986-4000, option 1 to be connected.


How do I get help figuring out how much I have left for my associate degree, where do I stand academically and what are my options going forward? Your academic advisor can assist you in mapping out your final courses, reviewing your academics, and building a game plan for the future! To prepare for an appointment with your advisor, you can review your degree audit. Your degree audit marks your finished, in-progress, and remaining courses.

I'm not sure what courses I can take or why I cannot sign up for the classes I need to complete my degree. How do I find out this information? Please email or schedule a meeting with your academic advisor as soon as possible as you are most likely running into prerequisite errors. Courses on your degree plan sometimes require a strict structure, and your advisor can assist you in navigating your course plan, initiating course substitutions, etc. If you are unsure who your advisor is, please call the Enrollment Support Center at 479-986-4000 or email to be connected with your advisor. 

I’m not sure where or if I would like to transfer to finish my degree. How can I get some help with this process? NWACC's Transfer Services can help you navigate through the process of selecting, applying and transferring credits to a four-year institution. Feel free to view our Transfer Services web page and email to learn about your options.

What happens if I don’t pass due to it going online? Please email or schedule a meeting with your academic advisor as soon as possible to make a game plan for your future courses, review financial aid impact, and to explore retaking the course if needed. If you are unsure who your advisor is, please call the Enrollment Support Center at 479-986-4000 or email to be connected with your advisor.


What does the campus being closed mean for applying for the nursing program? How will we be taking the HESI and conducting interviews? How I’m supposed to take the HESI if school is not open? Applying for the nursing program will work how it has in the past. The Nursing Department has arranged for the HESI to be given at multiple times and will only allow nine students at a time with a mask. It has been arranged for the nursing program to be able to bring students into the lab and simulation rooms 6-8 at a time since the lab is so large. Again, everyone must have a mask. Didactic is 100% online. Everything done now will be in a limited number and it will take us longer to do, but it will take place. HESI dates will be posted in the announcements around May 17th, plus you'll receive an email with dates and times for signing up. The test is about four hours long and you will be getting instructions by email from nursing assistant Terry Bland. There will be testing dates for June 1, 2 and 3. However, it may take even longer. Feel free to email or visit the nursing program web page for the most updated information regarding the nursing program.


Will faculty being holding face-to-face meetings with students? More information coming soon. 


How do I take the Accuplacer test? NWACC's Testing Center is open by appointment to returning or incoming NWACC students. Social distancing, wearing a face covering and other safety measures are to be upheld. Please email for more information.



Please be aware that the NWACC library and the Barnes & Noble Bookstore are SEPARATE entities, even though they are both located on campus. NWACC staff operate the library. Barnes and Noble staff operate the bookstore.

This is important to keep in mind when returning rented textbooks to the Barnes and Noble Bookstore or returning checked-out books and materials to the NWACC library. Please be aware of the following steps regarding returning books to the library or the bookstore to avoid any fees/charges.

LIBRARY – Returning Checked-Out Books

  • Students will receive email notifications to their NWACC email account from the library when checked-out books/materials are due.
  • Students can return books/materials by placing them in the library book drop that is located outside the doors of Burns Hall. The items will then be quarantined.
  • The book drop is ONLY for library books and materials. Please do not put library equipment (such as laptops, tablets, other devices) in the book drop.
  • Students: If you have rented course textbooks from the Barnes & Noble Bookstore, please DO NOT place them in the library book drop. If you do, the Barnes & Noble Bookstore may charge you the entire price of the missing textbooks.
  • Students can also return library books/materials by dropping them off in person at the Information Commons in Burns Hall. The items will then be quarantined.
  • NOTE: The library’s course textbook collection, for use in the library only, is NOT available this fall.
  • Questions can be emailed to 

BARNES & NOBLE BOOKSTORE – Returning Rented Course Textbooks

  • Students will receive email notifications from the Barnes & Noble Bookstore when rented course textbooks are due.
  • Students are to NOT place rented textbooks from the Barnes & Noble Bookstore into the library book drop located outside Burns Hall. If this is done, the Barnes & Noble Bookstore may charge you the entire price of the missing textbooks.
  • Students can return textbooks in person at the Barnes & Noble Bookstore located in the Student Center.
  • Students can also return rented textbooks to the Barnes & Noble Bookstore by mail. The bookstore email notifications will include shipping labels for a nominal fee to return the textbooks. If students do not want to wait for the reminder email, they can visit the bookstore website to get a shipping label.
  • NOTE: Be sure to have your order ID available when requesting a shipping label.
  • Questions can be emailed to



Will there be a spring 2020 graduation? If so, when? Out of an abundance of caution and for the safety of our students, employees and community, NWACC postponed the spring 2020 commencement. Leadership has decided that the college will plan to hold an in-person ceremony in December for spring and fall 2020 graduates. Once more ceremony details are finalized, the college will be notified. 

And to honor the commitment, dedication and achievements of this year’s spring graduating class in a timely manner, the college also plans to host a virtual graduation celebration. Graduating students will be notified once details are finalized. We look forward to celebrating your success!


Having my class moved online has been very challenging, how can I get help with my math assignments? NWACC's Math Center offers tutoring via email or Zoom (appointment only) from Monday through Thursday 10 am - 5 pm and Friday 10 am - 2 pm. Any emails sent after those times will be answered the next working day. Zoom tutoring is offered in 30 minute tutoring blocks. Feel free to email to set up an appointment.

How can I get some help with writing a paper for my class? NWACC's Writing Center can assist you with grammar and punctuation and other constructive feedback. Tutors are available to help through email consultations. You can visit the Writing Centers webpage to complete their consultation form and attach the document to be reviewed. Virtual tutoring by Zoom is available. Contact Mrs. Bach by emailing and a tutor will then contact students with a Zoom appointment. 

I need some extra help with my science homework. How do I access tutors now? You can get your science, math and other subject questions answered by experienced student tutors. Feel free to check out the tutoring schedule to see when tutors are available for a Skype meeting or you can use Brainfuse within My NWACC to live chat with tutors as well. Typically, NWACC’s tutoring services are available throughout the week, even on Saturdays.


I'm not sure what kind of computer I should have for classes, especially if my class gets moved online due to COVID-19? NWACC's Computers and Technology web page is a great starting point when deciding what type of computers and technology can help you complete your college coursework.

Will computer labs be open? Computer labs will be configured to accommodate social distancing requirements, and depending on demand, there may be time limits for computer use and appointments made.

I borrowed a computer from NWACC that is due for return. Do I need to set up an appointment with someone in the library to get a different computer? Feel free to visit the NWACC library web page for further information on how to contact the library staff, including a chat box option.

I need help resetting my email password, who do I contact? NWACC's IT Help Desk line can offer tech support and password resets. Feel free to call them at 479-986-4000, option 3.  The IT Help Desk’s hours of operation are Monday – Thursday 7:30 am to 5:00 pm, and closed on Friday.


When will the technology be in the classroom to support remote synchronous instruction? What type of training will be available to faculty? Various teams, including academic, distance learning and IT, are working together to properly access an outfit necessary for placing technology into classrooms to make remote synchronous instruction possible. More information on this will be sent out soon and IT will provide any necessary training.

Does the campus have the ability to provide additional equipment to faculty members if needed, such as a camera to hold virtual hours and/or teach at home or remote space? More information coming soon. 

Will equipment be available to the instructors at other NWACC locations such as DTSOI and Farmington? More information coming soon. 

As a student with a disability, I have questions about how online classes will work for me and how to gain access to academic accommodations. Where can I go for more information and guidance? If you have a disability or medical condition that affects your access to online classes and services at NWACC, the Disability Resource Center (DRC) may be a great resource. The center offers a variety of academic accommodations and support services to eligible students, which are uniquely suited to an individuals needs. The DRC staff can also provide you with ongoing guidance and support throughout your time at NWACC. Feel free to email to learn how the DRC can support your needs.

What protocols will be in place for meeting individual students needing ADA accommodations? Feel free to email NWACC's Disability Resource Center at for further information.

I have questions about my financial aid, who can I speak to? The Enrollment Support Center can assist you with any questions concerning your financial aid file. Please email or call 479-986-4000, option 1 to be connected.

I need help in competing the FAFSA application for 2020-2021. I haven’t started it because I had planned to go to an advisor face to face but now I can’t and haven’t started it. How can I get help? The Enrollment Support Center can assist you with any questions you run into while completing your 2020-2021 FAFSA. Please email or call 479-986-4000, option 1 to be connected.

I was wondering when the refund checks would come in because I was waiting on the money to help with groceries. The status of your refund can be viewed in your My NWACC Touchnet eServices located underneath "Treasurer." For further questions, please contact the Treasurer's Office at

Why do you hold my refund for three months after the semester has started? Financial aid disbursement is completed once your enrollment is verified after the last day to drop for a refund, and if it is your first time borrowing loans there is a 30-day waiting period. For more information on disbursement dates in relation to your registered courses, please contact the Enrollment Support Center. Please email or call 479-986-4000, option 1 to be connected.

Paying for future classes is going to be very difficult. Are there any financial resources that I can apply for? The NWACC Foundation has created the Student Emergency Assistance Fund to provide immediate assistance to students financially impacted by COVID-19 pandemic. If you're a student in need of emergency funds, you can apply online at

My finances have been negatively impacted due to the coronavirus, how can I get financial help? The NWACC Foundation has created the Student Emergency Assistance Fund to provide immediate assistance to students financially impacted by COVID-19 pandemic. If you're a student in need of emergency funds, you can apply online at

Will there be specific doors to buildings that I can enter when on campus this fall? There will be designated doors to each building. View this campus map showing building entrances. Days and hours may be limited, but this will be based on class schedules, various department needs, and student services.

What do I need to know about parking on campus during the fall?


  • Current employees: Please use existing hang tag that was issued for 2019-2020 through to Dec. 31, 2020. Park ONLY in designated spaces for faculty and staff and reserved (if you’ve paid for reserved). 

  • NEW employees (as of April 2020): Please reach out to Human Resources to make arrangements to pick up your hangtag from the Department of Public Safety (DPS) in the Center for Health Professions (CHP).  Park ONLY in designated spaces for faculty and staff and reserved (if you’ve paid for reserved). 

  • Employee reserved parking: If you are currently paying for reserved parking and would like to discontinue, please notify DPS at 479-619-4229 to fill out the necessary paperwork. Please be aware that if you decide to discontinue your reserved spot, the spot will not be held.

  • Feel free to view the college's parking policy for further information.


No parking permit or hang tag will be required for NWACC locations for fall 2020. Be sure to ONLY park in the student designated parking on the grounds and in the parking garage.


Will student clubs and organizations be able to meet? What is the limit? Student clubs and organizations are currently meeting virtually.  


Will there be any external events this fall? The college does not have enough information at this time to provide an accurate answer on what external events will look like this fall. NWACC will follow the state guidelines regarding the number of people who can gather inside for events and meetings.

It’s hard for me to focus, stay motivated and emotionally well, which is affecting my grades. Are there any resources to help me? If you struggle with work/life balance, maintaining normalcy, adjusting to online classes, keeping a daily routine and accessing community resources, NWACC's counselors can help. Licensed counselors from NWACC's Counseling and Wellness Center's are available to help students, faculty and staff by video or phone. Email to schedule an appointment.

I'm having trouble being able to afford basic needs like food, paying my bills, etc. Are their any local organizations that can help me? The local non-profit, HarkNWA offers services to NWA including help for education, food, goods, housing, health, legal, money, social support, transportation/transit and employment assistance. In this season of COVID-19, if you are experiencing things like a sudden loss of income or are struggling to find needed resources, Hark can help. Hark connectors can assist with a free and confidential needs assessment and build you a customized resource plan of up-to-date community resources. You will also have access to financial assistance programs available, including Harks Catalyst Fund. The assessment takes only minutes. Fill out the contact form on their website and a connector from Hark will be in touch soon. Visit their website:

I heard about NWACC getting the CARE act funding from the government. Can you explain what that is and how it will affect the currently enrolled students? Also, how does the school decide which students get help from the CARE act.

The federal government’s CARES Act (Coronavirus Aid, Relief, and Economic Security Act) provides funding for direct financial support to eligible students who have experienced disruption to their education due to COVID-19.

Guidelines regarding student eligibility are provided by the US Department of Higher Education. NorthWest Arkansas Community College has received funds to administer to eligible students impacted by COVID-19.

We understand that the disruptions caused by COVID-19 mean more than simply transitioning to online or remote coursework. For some, these disruptions can lead to food insecurity, uncertainty regarding housing arrangements, and other challenges. The college hopes that eligible students are able to use these funds in a way that will best help them continue their education at NWACC. 

Student Eligibility Requirements Provided by the US Dept. of Higher Education:

  • Student has filed a Free Application for Federal Student Aid (FAFSA)
  • Student is a U.S. citizen or eligible noncitizen
  • Student has a valid Social Security number
  • Student is registered with Selective Service (if student is male)
  • Student has a high school diploma, GED, or has completed high school in an approved homeschool setting.
  • Student was not exclusively enrolled in online education courses on March 13, 2020, the date of the President’s Proclamation.
  • Student is enrolled in a minimum of 6 credit hours.



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