Reaching for Stellar Service® (4-Hours)
Understand the big picture and the role of the individual employee in delivering stellar service.
Participants will be able to:
- Describe what stellar service is and the challenges of delivering it.
- Discuss the benefits of customer loyalty to the employee, the organization, and customers.
- Explain the importance of the employee’s role in building customer loyalty.
- Identify key defining moments in customer interactions.
- Identify and discuss the three dimensions of service.
- Describe the four key qualities that customers expect from stellar service.
- Use the four key qualities to evaluate and improve the service they deliver.
Want to enroll? Contact Stacy Reagan at 479-936-5108!