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Reaching for Stellar Service® (4-Hours)

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Understand the big picture and the role of the individual employee in delivering stellar service.

Participants will be able to:

  • Describe what stellar service is and the challenges of delivering it.
  • Discuss the benefits of customer loyalty to the employee, the organization, and customers.
  • Explain the importance of the employee’s role in building customer loyalty.
  • Identify key defining moments in customer interactions.
  • Identify and discuss the three dimensions of service.
  • Describe the four key qualities that customers expect from stellar service.
  • Use the four key qualities to evaluate and improve the service they deliver.

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Want to enroll?  Contact Stacy Reagan at 479-936-5108!