What to do if there are Blackboard system problems

Be Prepared!

Despite our best efforts to maintain system reliability, technology sometimes fails and you should be prepared in advance.

1. Make sure your NWACC email is working, and check it regularly. If there is a problem with Blackboard, your instructor will attempt to contact you via NWACC email to let you know what is happening.

2. Get your Blackboard PIN from Student Records -- 479-619-4398. Student Records is only open during the week, so get your PIN in advance and keep it in a safe place in case you need it. Also practice logging in at http://nwacc.blackboard.com to make sure your PIN works.

What to Do

In the event of a problem with Blackboard, here's what you should do:

1. Contact your instructor immediately via NWACC email, and watch your NWACC email for updates from your instructor. He/She will inform you about any adjustments that may be necessary in your course.

2.Try logging in directly to Blackboard. If the problem is only with My NWACC Connection, you may still be able to log in at http://nwacc.blackboard.com You will need your PIN obtained from Student Records above.

3. You may also wish to subscribe to our Twitter System Status Updates: http://www.nwacc.edu/disted/NWACCDLonTwitter.php

Please be assured that in event of a system emergency, we will be doing everything we can to restore service to normal as quickly as possible.

For questions/comments on this content, please contact dl@nwacc.edu .

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