Course Descriptions
XPRO 5018: AchieveGlobal: Principles and Qualities of Leadership
0.4 CEUs 4 hrs. $135
Helps participants achieve results in their jobs by applying the principles and developing the qualities of Genuine Leadership. Participants will be able to:
- Explain how current business issues affect their organizations and their ability to achieve results,
- discuss five critical leadership qualities that contribute to both organizational and personal success,
- discuss six principles that help leaders develop effective working relationships,
- assess the regularity with which they apply these principles in their daily behaviors,
- use the principles to address organizational problems and develop the qualities of Genuine Leadership, and
- plan to use the principles and qualities of Genuine Leadership in their jobs.
2070 Apr 25 F 8:00am-12:00pm SCWT C105
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XBUS 5033: Negotiating Skills
0.4 CEUs 4 hrs. $79
Do you have to negotiate for scarce resources or better pricing? Do you feel like you often come out on the losing end? This course is designed to improve your negotiating skills. Participants will:
- Identify, the key common social and behavioral aspects of conflict resolution
- Learn a planning framework to achieve objectives and apply to a specific negotiation scenario
- Explore the concepts and components of distributive (win-lose)and integrative (win-lose) bargaining strategies and how to apply them to specific bargaining situations
- Apply various communication and persuasion techniques designed to improve negotiating effectiveness
2065 Feb 23 S 8:00am-12:00pm SCWT C105
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XPRO 5017: AchieveGlobal: Reaching for Stellar Service
0.4 CEUs 4 hrs. $135
Explore the value of stellar customer service and the role the service provider in achieving it! Participants will be able to:
- describe what stellar service is,
- discuss the benefits of customer loyalty,
- know their role in building customer loyalty,
- find and take advantage of key defining moments in customer interactions,
- identify and discuss three dimensions of service,
- describe and apply four key qualities that customers expect from stellar service, and
- use the four key service qualities to evaluate and improve the services they deliver.
Course includes the required workbook.
2071 Mar 7 F 8:00am-12:00pm SCWT C105
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XMGT 5001: Fundamentals of HR
1.5 CEUs 15 hrs. $222
This course is a comprehensive and up-to-date guide to virtually every aspect of human resources management from understanding the basic HR functions to using the Web for recruiting. Whether new to the profession or a newly promoted professional, students will find all the information and skills they need to do their job and make a positive impact in their organization.
This American Management Association course is an elective in the Human Resource Certificate Program. The required textbook is included in the course fee and will be available in the first class.
2042 Jan 10-Feb 7 R 6:00pm- 9:00pm SCWT B103
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XMGT 5015: Performance Evaluations: How to Achieve Top Results
1.5 CEUs 15 hrs. $222
Adopting proven performance appraisal practices help managers meet the challenges of change and can spell the difference between success and failure for the individual and the organization. You will learn how to:
- help employees achieve performance
- provide positive, constructive performance feedback and counseling
- remain in compliance with the legal aspects of performance appraisals.
This course is an elective in the American Management Association's HR and Supervision Certificate Programs. The required textbook is included in the tuition and will be available in the first class session.
2067 Mar 3-31 M 6:00pm- 9:00pm SCWT B103
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XMGT 5026: Fair Square and Legal
1.5 CEUs 15 hrs. $222
This course translates complex legal concepts and precedents into a set of easy-to-learn guidelines for managing people. The course provides:
- systematic knowledge of the ways the laws governing equal opportunity and employee rights protect not only employees but the manager also
- clear, unambiguous, step-by-step methods of documentation, compliance, and prevention for every business-related action that can raise legal liability.
This course is an elective in the AMA HR certificate program. Textbook included in the tuition.
2040 May 13-27 T R 6:00pm- 9:00pm SCWT B103
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XMGT 5027: Recruit and Interview Select Employees
1.5 CEUs 15 hrs. $222
Making the wrong hiring decision means throwing away a substantial investment of time and money on recruitment, training, and benefits. Learn to:
- Attract talent through innovative recruitment sources
- Effectively use telephone screening and other methods to filter out the wrong applicants
- Refine and develop your skills as an interviewer
- Ask the right questions to uncover the information you need to know
- Avoid interview “traps”
- EEO and affirmative action
2043 Apr 8-May 6 T 6:00pm- 9:00pm SCWT B103
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XMGT 5007: First-Line Supervision
1.5 CEUs 15 hrs. $222
This course is filled with expert information and real-world guidance on all the basics of the job, from managing time and stress to motivating and counseling employees. Using action plans and relevant work examples, it shows exactly how to apply crucial supervisory skills in your own workplace. You will:
- Improve communication skills
- Become adept at planning and conducting meetings
- Effectively resolve workplace conflicts
- Manage change, and more
This course is an elective in the American Management Association's Supervision Certificate Program. The required textbook is included in the tuition and will be available in the first class session.
2041 Jun 3-17 T R 6:00pm- 9:00pm SCWT B103
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XBUS 5007: Excelling in the Workplace
1.6 CEUs 16 hrs. $156
This course offers the latest business skills techniques and principles in an engaging interactive setting that will motivate employees and target performance. Topics include workplace ethics and values, positive business behavior, listening skills, time management, customer service, team building, conflict management and interpersonal communication skills.
2039 Feb 12-21 T R 5:30pm- 9:30pm SCWT B103
2126 Jan 26-Feb 2 S 8:00am- 5:00pm SCWT C105
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XBUS 5030: Certified Bookkeeper
8.0 CEUs 80 hrs. $707
Earning your "CB" , endorsed by the American Institute of Professional Bookkeepers (AIPB), increases your value to employers by ensuring your ability to carry out all key accounting functions for companies of up to 100 employees. You can earn the right to put CB after your name by taking this course, passing 4 national exams, signing a code of ethics and demonstrating 2 years experience as a bookkeeper before or after passing the exams.
Topics include:
- Adjusting Entries
- Correction of Accounting Errors
- Basic Payroll
- Depreciation
- Merchandise Inventory
- Internal Controls and Fraud Prevention
You must have an introductory accounting class or solid on-the-job experience in double-entry accounting to enroll. Course cost includes all 6 workbooks
2078 Mar 3- Jul 21 M 5:30pm- 9:30pm SCWT C107
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XBUS 5029: Introduction to Accounting
2.7 CEUs 27 hrs. $223
This course is an introduction to fundamental accounting concepts including analyzing, interpreting and recording transactions, double-entry accounting, and preparation of financial statements, bank reconciliation and payroll transactions. The course develops analytical skills needed to diagnose and solve accounting problems. The textbook is available at the campus bookstore.
2049 Apr 7-Jun 16 M 6:00pm- 9:00pm SCWT B103
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XMGT 5031: Lean Office
0.4 CEUs 4 hrs. $79
Are you looking for ways to make your office run smoother and more efficiently? This course will provide the solutions to making your office leaner, more productive, and more efficient. Course topics include:
- The Lean Office culture
- Lean concepts that drive out wastes, reduce cost, and improve productivity
- Value stream mapping and future state mapping
- The 5 S's: Sort, Set in order, Shine, Standardize, and Sustain
- Error proofing
- Kaizen improvement
2060 May 2 F 8:00am-12:00pm SCWT C208
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XBUS 5008: Office Communications and Procedures
3.0 CEUs 30 hrs. $252
This course covers basic business communication and office procedures including composing, formatting, editing and proofreading memos, letters and other documents, grammar and spelling and the processes and procedures relevant to traditional and automated offices. The course includes a section on scheduling and task management using Microsoft Outlook. The required textbook is available in the campus bookstore.
2051 Mar 3-Apr 2 M W 6:00pm- 9:00pm SCWT C209
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FINANCIAL
XBNK 5000: Principles of Banking
2.4 CEUs 24 hrs. $199
This course provides those who are new to the industry a broad understanding of banking today. Principles of Banking introduce fundamental banking concepts and principles, the basics of how banks operate as a business, and the responsibilities of bank employees in a customer-focused financial services environment.
2140 Mar 8-Apr 12 S 8:00am-12:00pm SCWT C105
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PERSONAL DEVELOPMENT
XPER 1036: Kick Off Your Career!
12 hrs. $120
Are you having trouble getting your foot in the door? Do you have the knowledge and skills to pursue the career you desire, but just can’t seem to land the interview or get the job? This course is designed just for you! Course topics will include:
- Job search skills
- Winning resumes, applications, and cover letters
- Interviewing like a pro
No textbook required. Participants should possess basic computer skills and the ability to read, write, and speak English.
2059 Mar 29- Apr 12 S 8:00- 12:00pm SCWT C205
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XPER 1034: Improve Personal Productivity
4 hrs. $79
Improve your personal productivity with this workshop!
Participants will:
- Identify the main obstacles to personal productivity
- Use time management techniques
- Efficiently prioritize tasks and events
- Apply strategies for overcoming procrastination
- Deal more effectively with interruptions
- Understand the benefits of having a proactive approach to personal productivity
- Identify, evaluate and change non-productive attitudes and tendencies.
2064 Jan 26 S 8:00- 12:00pm SCWT B103
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XPER 1035: Prepare and Score Higher on the ACT!
16 hrs. $156
Are you gearing up for the ACT? Want to learn the tips and tricks for scoring higher, while also brushing up on the science, math, English, and writing components included on the test? This course includes:
- Diagnostic tests and full-length practice quizzes
- Preparation for the optional writing component
- A comprehensive review of every section of the ACT
- Quick summaries of key lessons.
The required textbook may be purchased at the campus bookstore.
2031 Feb 23- Mar 15 S 8:00-12:00pm SCWT C209
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XMED 5005: PCA Plus - Phase I
9.0 CEUs 90 hrs. $432
The 90 contact hours in Phase I meet the requirements of the State of Arkansas for Certified Nursing Assistant training and certification. Upon successful completion, participants may sit for the CNA exam. Twenty clinical hours in a long-term care setting is required.
Part I:
- Introduction to Healthcare
- Introduction to Resident Care
- Communication and Interpersonal Skills
- Infection Prevention and Control
- Safety and Emergency Procedures
Patient Rights Part II:
- Basic Nursing Skills
- Personal Care Skills
- Vital Signs
- Recognizing and Reporting Abnormal Changes
Basic Restorative Services Part III:
- Alzheimer and Dementia
- Terminology
- Signs of Disease Progression
- Care at Specific Stages
- Principles of Nutrition and Hydration
- Common Behaviors and Interventions
2014 Jan 28- Mar 29 M W 6:00- 10:00pm RTC
2016 Jan 29-Mar 27 T R 9:00am- 2:00pm BH 2052
2017 Jan 29-Mar 29 T R 6:00pm-10:00pm BH 2054
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XMED 5007: PCA Plus Phase II
5.6 CEUs 56 hrs. $237
The 56 contact hours in Phase II enables the successful participant to acquire the knowledge, skills and abilities to work in hospitals, physician offices, or other acute care settings. Eighteen clinical hours in a hospital setting is required.
- Advanced Patient Care Skills
- Advanced wound care/dressing changes
- Insertion and discontinuation of Foley Catheter
- Sterile field set-up Advanced Cardiac Training
- CPR Certification
- 12-lead EKG Set-up
2052 Mar 31- May 5 M W 6:00- 10:00pm RTC
2053 Apr 1-May 1 T R 9:00am- 2:00pm BH 2052
2054 Apr 1-May 6 T R 6:00pm-10:00pm BH 2054
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XMED 5003: Medical Billing
1.8 CEUs 18 hrs. $169
The emphasis of this course is on using correct fee item numbers and amounts as they apply to medical services rendered by the physician and which are submitted for payment to the medical services plan and private billing. Students will apply correct patient data entry skills in the preparation of day sheets and appointment schedules as required for both manual and computer medical billing. Textbook required. Pre-requisites: Medical Terminology, Med Recordkeeping, and CPT Coding. Co-requisite: ICD-9 Coding (may be taken as a pre-requisite).
2061 May 22-Jun 10 T R 6:00pm- 9:00pm SCWT C210
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XMED 5004: Medical Recordkeeping
2.4 CEUs 24 hrs. $199
This course will prepare the student for patient record management, telephone calls, hospital records,and requisitions, ordering medical supplies, health association codes of ethics and HIPPA regulations. Emphasis will be on accurate and confidential treatment of medical information, telephone techniques and handling medical emergencies while maintaining confidentiality. Textbook required.
2062 Apr 24-May 14 W R 5:30pm- 9:30pm SCWT B103
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XMED 5000: Medical Terminology
2.4 CEUs 24 hrs. $199
This course is designed to provide students with a basic understanding of the language used within healthcare settings. Focus is on terminology of body systems, root forms, prefixes and suffixes, protocols and medical abbreviations. A textbook is required and is available in the campus bookstore. (Required course for Medical Coding Certificate Program.)
2063 Jan 7-Feb 25 M 6:00pm- 9:00pm SCWT C107
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XMED 5001: CPT Coding
4.5 CEUs 45 hrs. $277
This course is designed to provide the student with the American Medical Association's basic conventions and guidelines for correct CPT code assignments. CPT is the coding system used to describe services provided by physicians, including medical and surgical procedures. Prerequisites: Medical Terminology. A textbook is required and is available in the campus bookstore. (Part of the Medical Coding Certificate Program.)
2081 Feb 26-Apr 3 T R 5:45pm- 9:30pm SCWT B103
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XMED 5002: ICD-9 Coding
4.5 CEUs 45 hrs. $277
The ICD-9-CM is the official system of assigning codes to diagnoses associated with inpatient, outpatient, and physician office utilization in the U.S. and is used in assigning codes associated with inpatient procedures. This class will cover the fundamental steps of coding that increase the chances of better and faster reimbursement, including the use of "V" and "E" codes and their effect on the reimbursement process. Prerequisite: Medical Terminology. A textbook is required and available at the campus bookstore. (Part of the Medical Coding Certificate Program.)
2044 May 6-Jun 24 T R 6:00pm- 9:00pm SCWT C115
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LANGUAGES
XLAN 5005: Conversational Spanish I
2.4 CEUs 24 hrs. $199
Designed for the absolute beginner, this course concentrates on verbal skills with the goal of getting students conversing quickly and comfortably in informal conversations. Students hone listening and speaking skills while learning new vocabulary phrases. The required textbook, is available in the campus bookstore.
2079 May 8-Jun 3 T R 6:00pm- 9:00pm SCWT C105
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XLAN 5011: Conversation Spanish Level II
2.4 CEUs 24 hrs. $199
Students who have completed Conversational Spanish for Beginners gain confidence in their new skills as they focus on expanding vocabulary and perfecting pronunciation and receptive or listening skills. Students entering this class will find a near total immersion of the Spanish language and will be given ample opportunity for in-class practice. This course utilizes the same textbook as the Conversational Spanish for Beginners.
2080 Jun 10-26 T R 5:30pm- 9:30pm SCWT C105
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XLAN 5022: American Sign Language Level I
2.4 CEUs 24 hrs. $199
This introductory sign language course includes basic grammar, vocabulary, finger spelling, numbers, introductory phrases and cultural information related to the Deaf Community. The focus in the first level is on delivery skills and vocabulary acquisition. Textbook is required.
2073 May 8-Jun 17 T R 6:00pm- 8:00pm SCWT C107
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PARALEGAL
XPAR 5010: Intro to Law/Legal Assistance
4.5 CEUs 45 hrs. $277
This course provides an overview of major principles and functions of the state and federal legal systems, presents legal vocabulary, and provides educational training for persons seeking employment as paralegals.
2133 Jan 14-May 2 M 4:30- 7:15pm RTC
2134 Jan 14-May 2 T R 12:00pm- 1:15pm SCWT C210
2137 Jan 14-May 2 T 6:00pm- 8:45pm BH 1469
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XPAR 5019: Legal Research
4.5 CEUs 45 hrs. $277
This course is designed to help students develop the fundamental skills needed to conduct efficient and accurate legal research. This class will be taught using both hardback volumes and internet researching tools. Prerequisite or co-requisite: Enrollment or completion of ENGL 1013 or coordinator's consent.
2138 Jan 14-May 2 W 6:00pm- 9:35pm RTC
2139 Jan 14-May 2 R 6:00pm- 9:35pm BH 1426
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PROFESSIONAL DEVELOPMENT
XPRO 5019: Professional Appraisal Practice Update
0.7 CEUs 7 hrs. $150
This 7-hour update course focuses on edits made to create the most recent versions of the USPAP. Each student must have a copy of the 2008-2009 USPAP documents. In addition to lecture, the course includes discussion problems that show how USPAP applies in situations that real estate appraisers encounter in everyday practice. This course is designed to aid real estate appraisers in all areas of appraisal practice seeking competency in USPAP, including those subject to state licensing or certification and continuing education requirements. Real estate appraiser license renewal deadline in Arkansas is June 30. This continuing education update course is required for license renewal.
2135 Feb 15 F 8:00am- 4:00pm SCWT B102
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XMTC 5044: CFOT Technician Course
2.4 CEUs 24 hrs. $600
This 3-day program is designed for anyone interested in learning basic fiber optic networking, and prepares students for the CFOT (Certified Fiber Optics Technician) test to be given on the final day of the class. The course is 75% hands-on, and introduces students to industry standards governing FTTD (Fiber To The Desk), FTTH (Fiber To The Home), LAN/WAN fiber networks, and basic fusion and mechanical splicing. Students will learn to identify fiber types; recognize various connectors used in installation; and install, terminate, splice, and test installed fiber optic cable to existing standards. Standards covered include: NECS/FOA-301-2004, EIA/TIA 568-B.3, ANSI/TIA/EIA 607-A, and NEC Article 770-50. This program is recognized for BICSI CECs as follows: RCDD 21, Installer Level/2 Technician 12. All books and materials included in course cost. Prerequisite: Basic working knowledge of computers, able to see and identify small items, and able to speak and understand English.
2056 Jan 21-23 MTW 8:00am- 5:00pm SCWT C105
2057 Apr 7-9 MTW 8:00am- 5:00pm SCWT C105
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XMTC 5045: (CFOS/T) in Testing and Maintenance
1.6 CEUs 16 hrs. $575
This 2 day program is designed to offer advanced training to anyone involved with testing and maintenance of fiber optic networks. The program explains the variety of testing standards, equipment, and technological approaches used in fiber optic testing and splicing and how to choose among them. The course is 75% hands-on, exploring the overall spectrum of testing and maintenance of single and multi- mode fiber optics networks, including detailed overviews and equipment demonstrations. Subject matter includes: ANSI/ TIA/EIA-526-14(7)A, OTDR fundamentals and uses, OTDR vs. Insertion Loss Testing, Return Loss Testing, and Attenuation testing using the Power Source and Light Meter. This course is accredited by BICSI for 14 RCDD CECs and 12 Installation CECs. This course prepares students for the Advanced Fiber Optics Certification Exam given at the end of class. All books and material included in course cost. Prerequisite: CFOT course or other fiber optics training course within preceding 6 months, or 1 year fiber optics related experience. Must have taken and passed the Basic CFOT exam prior to registering. The exam is available to "test out" of the basic CFOT requirement for a $145 fee. See www.bdidatalynk.com for more information.
2055 Jan 24-25 R F 8:00am- 5:00pm SCWT C105
2058 Apr 10-11 R F 8:00am- 5:00pm SCWT C105
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