Start or advance your career in the Computer Help Desk/Support field today!
Click here or contact Sheila Wiley Smith for more information.
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Computer Support Specialist Certification
The Computer Support Specialist program is designed to give entry-level computer help desk and support professionals the skills needed to succeed in a modern help desk environment. From technical skills to "soft" skills, this program gives the emerging IT support professional the tools to succeed in securing a job and moving ahead quickly. For individuals already employed in the computer support industry, this certificate of continuing education will give them the skills needed to advance their career more quickly. All students are also encouraged to take additional courses leading toward industry certifications by CompTIA and Microsoft. The Level II Support Certificate includes four such certification courses. (Testing services for these certifications are available at the NWACC Shewmaker Center for Workforce Technologies Pearson-VUE test center.)
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Computer Support Specialist Courses:
Level I
Intro to MS Office (Test-out available);
Advanced MS Office;
Intro to Computer Hardware, Software, and
Networking Concepts; Customer Service and Communications Concepts; Help Desk Technology, Tools, & Techniques
Level II
Introduction to Computer Programming Logic & Design; A+ Hardware Troubleshooting & Repair; A+ OS Software Troubleshooting; Network+; MCDST 70-271 Supporting Users and Troubleshooting a Windows XP Operating System; MCDST 70-272 Supporting Users and Troubleshooting Desktop Applications on a Windows XP OS
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Are you interested in earning certifications from CompTIA, Microsoft, Cisco, Avaya, Adobe, IBM, HDI, or other IT industry leaders?
You can take preparation classes and exams at NWACC's Shewmaker Center for Workforce Technologies in Bentonville!
NWACC Students may register for IT Certification Exams by calling Sheila at 479-936-5197.
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