Cashiers Office
Frequently Asked Questions
Question:
If I do not pay by the published due date, will I be dropped from my classes?
If I do not attend classes, will I be dropped from my classes?
STUDENTS WILL BE DROPPED for NON-PAYMENT of Tuition & Fees!
Question:
Can I pay my tuition in payment installments?
YES, through FACTS Tuition Management "E-Cashier."
Click here for more information.
Question:
How do I obtain an Official or Unofficial Transcript?
Go to the NWACC Admissions & Records Office. Fill out a "Transcript Request Form". NWACC can mail your transcript or you may pick it up at the Student Records Office on the second floor of the Student Center.
Question:
How do I rent a math department calculator?
Go to the NWACC Cashiers Office. Fill out "Calculator Rental Form" and pay the $15.00 fee. Take Calculator Rental Form that has been stamped "paid" to the Math Department Secretary located in the NWACC Student Center on the third floor.
Question:
I dropped a class(es), but my student billing statement does not show the credit/refund.
In order to receive any credit/refund for dropped classes, classes must be dropped through the Student Records Office or on EagleNet Online Services during the published drop periods. The drop schedule is published in the class schedule and under the "Adding/Dropping Classes" link on the Cashiers Office homepage. If you feel you have an error on your account, please contact the Student Records Office at (479) 619-4398 or the Cashiers Office at (479) 619-4291.
Question:
Why does my student billing statement show the total amount due when I signed up for a FACTS Management E-Cashier Payment Plan?
The student billing statements do not reflect the installment amounts. You must divide the total amount due by the number of payments (months) left on the payment plan. Please note that adding/dropping classes may change your total due and payment amounts.
Question:
There is an "AR" hold on my account, what do I need to do to have it removed?
Contact the Cashiers office at (479) 619-4291 to determine the reason for the hold. If the "AR" is for a past due balance, you can pay with verifiable funds (credit or debit cards, money order, cashiers check) to have it removed immediately. If the past due balance is paid by a personal check, the hold will remain on the student's account for 10-days.
Question:
Why is my financial aid not applied to my account?
For this information, please contact the Financial Aid Office at (479) 619-4329 or email: finaid@nwacc.edu.
Question:
How can I find out about my bank loan or scholarship?
For this information, please contact the Financial Aid Office at (479) 619-4329 or email: finaid@nwacc.edu.
Question:
How do I know that my Student Records are Secure?
For this information, please click on the following link: http://www.nwacc.edu/studentservices/Records/Release.php
For any questions or comments please e-mail the Cashiers Web Author.
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